Need for agent’s help at check-in said to be ADA violation

by Walter Olson on October 27, 2010

“The National Federation for the Blind has initiated a class action lawsuit against United Airlines because United’s check-in kiosks cannot be used by blind passengers.” [Gary Leff, Boarding Area]

{ 4 comments }

1 Evil HR Lady 10.27.10 at 8:42 am

Help me out here. I’m only familiar with ADA as it relates to employment, but the standard there is that the company must make a “reasonable” accommodation. If there were only kiosks for check in, then I could see the problem, but isn’t having a live person there a “reasonable accommodation?”

2 E-Bell 10.27.10 at 9:20 am

I would think personal service by an employee would be a more-than-reasonable accomodation.

3 L Nettles 10.27.10 at 9:30 am

“Help me out here. I’m only familiar with ADA as it relates to employment, but the standard there is that the company must make a “reasonable” accommodation. If there were only kiosks for check in, then I could see the problem, but isn’t having a live person there a “reasonable accommodation?”

If they can’t see that they must be ….. oh nevermind!

4 Jack Wilson 10.27.10 at 10:16 am

‘reasonable’ is whatever you want it to be. My question is this: when lawmakers use the word ‘reasonable’ is that just code for ‘OK, lawyers, have at it and make a lot of money!’

Comments on this entry are closed.