Need for agent’s help at check-in said to be ADA violation

“The National Federation for the Blind has initiated a class action lawsuit against United Airlines because United’s check-in kiosks cannot be used by blind passengers.” [Gary Leff, Boarding Area]

4 Comments

  • Help me out here. I’m only familiar with ADA as it relates to employment, but the standard there is that the company must make a “reasonable” accommodation. If there were only kiosks for check in, then I could see the problem, but isn’t having a live person there a “reasonable accommodation?”

  • I would think personal service by an employee would be a more-than-reasonable accomodation.

  • “Help me out here. I’m only familiar with ADA as it relates to employment, but the standard there is that the company must make a “reasonable” accommodation. If there were only kiosks for check in, then I could see the problem, but isn’t having a live person there a “reasonable accommodation?”

    If they can’t see that they must be ….. oh nevermind!

  • ‘reasonable’ is whatever you want it to be. My question is this: when lawmakers use the word ‘reasonable’ is that just code for ‘OK, lawyers, have at it and make a lot of money!’