Law firm sues over poor Better Business Bureau rating

by Walter Olson on February 24, 2012

“Stung by a dismal mark last year, the KEL law firm has filed a federal lawsuit against the Better Business Bureau of Central Florida that challenges its rating system, accuses it of false advertising and seeks unspecified damages for alleged business defamation.” The firm of Kaufman, Englett and Lynd contends the BBB’s evaluations are misleading, biased, erroneous and otherwise flawed. [Orlando Sentinel]

{ 2 comments }

1 Hugo S. Cunningham 02.24.12 at 11:25 am

I don’t know anything about this BBB office, but some of them really have been crooked, favoring paying businesses over non-paying ones without telling the public:

http://www.nytimes.com/2011/02/27/your-money/27haggler.html
The Haggler
But Who Will Grade the Grader?
By DAVID SEGAL
Published: February 26, 2011, Sunday
[article not reprinted here]

http://www.nytimes.com/2011/03/13/your-money/13haggler.html
The Haggler
‘Complaint Resolved’? Well, Not Exactly
By DAVID SEGAL
Published: March 12, 2011, Sunday
AS promised, more Better Business Bureau bummers:
[article not reprinted here]

2 Ron Miler 02.24.12 at 12:07 pm

I love when they leave message in hushed, “oh no” tones so you call them back and they are trying to sell you something.

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