Law firm sues over poor Better Business Bureau rating

“Stung by a dismal mark last year, the KEL law firm has filed a federal lawsuit against the Better Business Bureau of Central Florida that challenges its rating system, accuses it of false advertising and seeks unspecified damages for alleged business defamation.” The firm of Kaufman, Englett and Lynd contends the BBB’s evaluations are misleading, biased, erroneous and otherwise flawed. [Orlando Sentinel]

2 Comments

  • I don’t know anything about this BBB office, but some of them really have been crooked, favoring paying businesses over non-paying ones without telling the public:

    http://www.nytimes.com/2011/02/27/your-money/27haggler.html
    The Haggler
    But Who Will Grade the Grader?
    By DAVID SEGAL
    Published: February 26, 2011, Sunday
    [article not reprinted here]

    http://www.nytimes.com/2011/03/13/your-money/13haggler.html
    The Haggler
    ‘Complaint Resolved’? Well, Not Exactly
    By DAVID SEGAL
    Published: March 12, 2011, Sunday
    AS promised, more Better Business Bureau bummers:
    [article not reprinted here]

  • I love when they leave message in hushed, “oh no” tones so you call them back and they are trying to sell you something.